Product Name: Panasonic N2QAYB001228 - Cover Missing All buttons infrared tested and confirmed working. Alcohol disinfected and cleaned. *The bottom cover is missing, so please replace it if you have the same model. ■Price reduction is not possible. ■If there is a problem, we will give you a refund, so please contact us before you rate the item. Due to the system, we cannot process a cancellation or refund after you have rated the item. Thank you for your understanding.