Purchased new in 2024 and used from October 2024 until recently. There is some slight staining near the heater, and one of the white drying rods is missing (4 rods instead of 5). I have wiped it down, but some remaining limescale deposits, minor scratches on the plastic due to the material, water stains, and water droplet marks are still visible. The plastic film on the power button is still attached. Box included, instruction manual not included. The filter has not been replaced, as the replacement lamp never lit up during my use. Also, I was using it until this month (January 2026), so the operation has been confirmed. When shipping, it will be wrapped in cushioning material as shown in the second picture and then placed in the original POUCHItto box. Please let me know if you have any requests. Please consider this item if you understand that it is a used product. - Brand: pigeon - Model Name: POUCHItto - Function: Steam sterilization - Control Panel: Digital display - Included Items: Box Thank you for viewing.