Because shipping is included, the heels will be folded in to make the package compact for shipping. The name sticker has been removed, so there are sticker marks on the heels. I used these for about 4 months, but my child has outgrown them, so I'm selling them! They show signs of use, but they are still usable (^ ^) Please take a good look at the photos. #Frozen #Preschool #Kindergarten #Girls #Shoes