I haven't used this much since I bought it, so there are no scratches or signs of use. This bag can be used for commuting to work, etc. The size is as follows, as I measured it: Upper width: 480mm (This is the size when fully extended. It will be about 430mm when items are placed inside.) Lower width: 380mm Height: 280mm Depth: 140mm It can also be used as a mother's bag. The bag-in-bag shown in photo 5 is also included.