A practical book explaining the four types of human behavior and how to communicate effectively with each. - Title: Surrounded by Idiots - Author: Thomas Erikson - Content: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life) Although these are new products, some may have creases or stains from the time of purchase. If you are looking for a perfect condition or are concerned about creases or stains, please refrain from purchasing. We do not accept returns or refunds. Thank you for your understanding. Thank you for viewing.