Shipping and handling are included. The item was opened for inspection, but it is unused. I inspected the item while wearing gloves. Please note that due to the product being made in China, the details may not be perfect as it was opened. The faces in the photos are just reflecting light. The box will be folded to fit in the packaging for shipping. Please refrain from purchasing if you are overly concerned about minor details, as this is a personal storage item. machi1113 Sanrio Kitty Daniel Hello Kitty