Thank you for viewing. This is a new, unopened product. ■ TOTO Heated Toilet Seat Warmlet "TCF116" #SC1 (Pastel Ivory) The outer box has some damage. Please check the photos. Please understand that this item has been stored by a private individual. Also, we do not offer any warranty. As this is a sanitary product, we cannot accept returns after purchase. The item will be shipped with the outer box wrapped in cushioning material (bubble wrap).