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This is a glossary covering basic customer service terminology to practical phrases. There are no noticeable scratches or stains. Please check the attached images for the condition. - Title: Customer Service Terminology Dictionary - Author: Keiko Ogata - Price: 1400 yen - Contents: Includes the basics of customer service terminology, sales terminology, food and beverage section, customer service terminology for emails, and example conversations for staff.
2 weeks ago