This item is in beautiful condition, having been used only a few times. While there are no noticeable major scratches, please understand that this is a used item, so there may be minor scratches. Panasonic Nano Care EH-NA0J-P 2023 model hair dryer with high penetration nanoe & mineral Please note that the page may be deleted suddenly due to stock issues. There are no smokers or pets, so there are no concerning odors. Shipping will be in a size 60 or larger box, and will be shipped with stretch film waterproofing or in a recycled cardboard box. *If you have specific requests for packaging or shipping methods, please contact me via message before purchasing, and I will do my best to accommodate them.