Regarding the Kasuga Cream Maki, the packaging has been damaged during transportation. If possible, we can offer it for 2,000 yen. If this is not acceptable, please let us know and we will cancel the order. 2333*3 2000 2777 5 items [Regarding Packaging and Shipping] The product will be carefully wrapped in bubble wrap (protective material) and shipped in a box. [Notes Before Purchase] This product originally comes in a PVC bag. Due to temperature differences between indoor and outdoor environments during the cold season, there is a possibility of damage such as cracks or tears in the bag during shipping. Please be aware of this before purchasing. The original PVC bag and seal provided by the store will be included. ❗️❗️Also, since this product has been transported from overseas, For items such as cream types that are soft to the touch ・Items with relatively smooth surfaces Slight pressure marks (indentations) may be visible depending on the individual item. Also, the bags wrapping the products may have minor dents or wrinkles due to the effects of transportation. Please check the images provided for detailed condition. Therefore, we photograph the condition of each product one by one before listing, so you can check the condition in the images. The condition is new, and it has only been taken out of the cushioning material (bubble wrap) for photography. If you have any concerns, please consult us via comments before purchasing. This product is obtained through international shipping, so fine dust or scratches may adhere to the surface of the bag during packaging. Also, due to the nature of handmade products, there may be individual differences and slight differences in construction, and we do not guarantee a completely flawless and perfect condition. We apologize, but if you are looking for a perfect condition or are very particular about details, please refrain from making a reservation or purchase. If you have any questions or inquiries, please feel free to contact us via comments. We cannot accept returns or refunds for the above reasons, so we appreciate your understanding.