I've been using this after it was given to me, and I don't think there are any major scratches. Please check the photos. Regarding the customization, the index is silver, the hour and minute hands are gold, and the bezel and belt have been replaced with brand new, unused black clear ones. * The bezel has the letters "G-SHOCK" etc. engraved on it, so you could fill them in with your favorite color. It's easy to do, and you can find out how with a quick search. Also, I've applied a homemade protective film to the crystal. The box and instruction manual are not included; this is just the watch for sale. Perceptions vary from person to person, so please consider this a used item. I don't think you'll see this anywhere else (^^) Thank you.