The box has scratches and tears, but the item is new!! It will be shipped as is, without any wrapping. ◻︎ Toilet unit ◻︎ 2 deodorizing filters ◻︎ 1 deodorizing/absorbent sheet ◻︎ Dedicated training DVD ◻︎ Dedicated training book I haven't opened it since I bought it, so I don't know if the DVD works. The cashback and refund campaigns on the box have already ended. Please purchase only if you understand that this item has been stored at home.