I purchased this item new and used it 2-3 times, but after the startup logo appeared, nothing would display. It is a defective product. Everything is included except for the batteries. This is a junk item, so returns and refunds are not possible. Would anyone who can take parts or repair it be interested? - Model Name: Fire TV Stick HD - Resolution: 1080p Full HD - Accessories: Remote control, power adapter, USB cable, HDMI extension cable - Features: Voice control, Alexa compatible - Connection method: HDMI connection Thank you for viewing.