This massager has a design that fits the neck and provides a refreshing effect. It has 16 levels of intensity. The instructions and voice guidance are in Japanese, making it easy to use. I purchased it new and opened it to check the contents, but it is unused. - Model Name: NECK REFRESH - Accessories: Instruction manual, USB cable - Color: White - Operation buttons: 3 buttons - Design features: Design that fits the neck Thank you for looking.