Please read the profile (which will be lengthy) before purchasing. We always inspect items before shipping. If there is any damage, please contact the delivery company for shipments with insurance. We are not responsible for damage during shipping without insurance, so please understand. This is a cute hair clip with a large satin ribbon and bunny ears. It's super cute to use for serving or cosplay! The actual product photos are images 3 and 4. There may be creases, so please iron them out when you receive them (*^_^*) If you don't have an iron, please let me know before shipping, and I will iron them for you before sending. If you purchase a nameplate or other items together, the shipping cost will be combined, and we will discount the shipping cost for one item, so please let me know ^_^ Thank you.