As the photos show, there are many scratches and other imperfections. The string height is set low enough to allow for comfortable playing and good sound. The truss rod is still adjustable. There are many aspects that cannot be conveyed in the photos, so please feel free to comment with any questions. Since there is no hard case, it will be shipped in a sturdy Ibanez gig bag. Please note that the zipper on the front is broken.