The outer box has been opened. The figure itself remains in its original packaging. Please understand that this item has been handled by a person (is a used item) before purchasing. Please note that we cannot provide support for initial defects. Please refrain from purchasing if you are looking for a perfect item. We will take care to package the item to prevent damage, but as we are not professionals and may use recycled packing materials, the packaging may not be as neat as that of a professional. If you have any concerns, please feel free to ask. To prevent any issues, we take photos of the item during packaging and shipping. Please contact us if any damage occurs.