Thank you for viewing. This item was previously purchased on Amazon as a used, refurbished product. I am unable to update it, so I would appreciate it if someone with more knowledge could assist. It is usable, but I am concerned, so I am selling it as junk. - Model Name: MagSafe Charging Case - Included Items: Charging case, charging cable - Color: White The ear tips have been replaced with third-party ones. Everything generally functions. I have used it for about a year, so it is being sold as junk. If you are able to repair it, please consider purchasing it.