This is a genuine product from Kai Corporation. It has been used a few times. There are scratches on the metal parts due to use. The box has some damage as shown in the photos. The steamer is unused. An instruction manual and recipe book are included. We are sorry, but we do not accept price negotiations. We will not be able to respond to comments regarding price reductions, so we appreciate your understanding. Thank you for your cooperation. *Returns and refunds are not accepted. Please ask any questions in the comments.