Thank you for your inquiry. I purchased this item new at Bic Camera Yurakucho store in July 2019. I used it about 2-3 times a week. I only used it to cook white rice and brown rice. I am selling it because I am replacing it with a new rice cooker, but there are no particular problems. IH heating digital rice cooker, NW-SA10, black. - Model: NW-SA10 - Color: Black - Function: IH heating - Display: Digital display - Buttons: Multiple cooking setting buttons