I purchased this item new at an electronics store at the time. I've only used it a few times, and there are no noticeable scratches or stains on the main unit. The accessories are all included, but the sample aroma tablet (a consumable) has been used, so it's not included. The waterproof sheet and instruction manual were stored separately and are slightly damaged. Please be aware of this. Please refrain from purchasing if you are overly concerned about condition. I will wrap the product box in bubble wrap and ship it in a slightly larger cardboard box. #EH_SA98 #Panasonic #Panasonic