I am selling the item in the images. It has been opened and played with by a child for a while. This doll didn't get played with much and spent a lot of time lying on the bed, so it's relatively clean. The hair is damaged. Please understand that this is a used item, so consider it to be in about the same condition as a hand-me-down. Please assume that the outer box has scratches and dents, as it was on display in a store. As shown in the fourth image, I will return the doll to the box for shipping. I'm not sure how to do it properly, so it will be my own method. Please understand. To save on shipping costs, the packaging will be simple. (I will wrap it in bubble wrap and attach the shipping label. If you prefer shipping in a cardboard box, you will need to pay the difference.) This is a used item. If you are looking for a pristine item, please purchase a new one.