My colleague is down about work... My friend is heartbroken and feeling down... My family member is lost about their future path... Offering a word of support seems simple, but it's surprisingly difficult. A handbook of words and actions that can be used both at work and in your personal life! Publisher: Discover Twenty-One (September 3, 2009) Condition: The cover has scratches and stains, showing signs of use, but the text is clean without any writing or highlighting. We have checked carefully, but please understand that as this is a used item, there may be overlooked scratches, stains, or highlighting.