DVD that teaches the basics of customer service and etiquette. - Title: Understanding Customer Service and Etiquette - Contents: Basics of customer service, consideration, telephone etiquette, visitor対応, and other対応 - Brand: U-CAN U-CAN's Understanding Customer Service and Etiquette DVD This is a DVD that came with U-CAN's Medical Office Assistant course. *DVD only, no supplementary text included. Brand new and unused with the film still on, but has been stored at home for a long time. Please refrain from purchasing if you are sensitive to imperfections or seek perfection. #U-CAN Thank you for viewing.