New and unused, stored at home. There was a scratch on the instep of the right foot in the second photo from the beginning. It is leather. There is some stickiness, possibly from peeling off the paper tag sticker. This was present from the beginning. Please refrain from purchasing if you are concerned. We cannot accommodate such requests. As shown in photos 2 and 14, the instep of the boots has folds or is flattened as pictured. The material is not soft at the moment, but rather stiff. I believe it will soften somewhat with wear as it is leather, but this is just a belief and not a guarantee. I only ever buy leather boots, and although I have been a ZARA customer for a long time, similar items are sold almost every year, so please purchase from a store if you are sensitive. Please do not purchase if you have even the slightest concern. They are very cute. Measured from the edge of the leather part. Please note that this is an approximate measurement and may vary slightly. ZARA Kids paper tag is 20.3 cm. The measurement is about 20 cm, but please allow for slight variations as this is an amateur measurement. Please refrain from purchasing if you are looking for perfection, are concerned about minor scratches, or are sensitive. We cannot accommodate issues such as incorrect sizing. Recommended for those who have worn them before and are looking for a larger size. Thank you for your understanding. ZARA shoe bag is not included. Will be packed compactly and shipped in a shipping bag.