Although this item is unopened and unused, it has been stored in an outdoor warehouse for a long period and moved around. Therefore, please be aware that the outer packaging (transparent package) may have minor scratches, slight dirt, and dust. As there is no cardboard box that fits this large size, it will be shipped in its current condition. There is insurance for damage during shipping. In the unlikely event that the product inside is defective, we will offer a full refund after the item is returned. Please send us a message before confirming receipt. You have one week from the date of arrival to confirm receipt. We cannot provide support after the receipt has been confirmed.