I have only used the steam function twice with purified water. I have not put in any lotion or other products. There are no missing or defective accessories, but there are small scratches on the steam part of the main unit (where it opens) and near the buttons, so please check the photos. When shipping, I will put it in a plastic bag and send it with the box (including the inner box) and instruction manual. 【Product Description】 Panasonic facial steamer with steamer function, effective care is possible with two nozzles. - Brand: Panasonic - Model: EH-SA0B-N - Series: nanocare - Design: Gold, round - Function: Steamer function - Features: Two nozzles