I used it once when I bought it, but haven't used it since, so I'm selling it. I cleaned it with purified water, stored it dry, and it's in beautiful condition with no noticeable scratches or stains. Everything in the photos is included. There is no instruction manual, warranty card, or box, but the operation has been confirmed. Please feel free to comment if you have any questions. Thank you. Panasonic Steamer nanocare EH-SA3C - Brand: Panasonic - Type: Face Steamer - Color: White - Power Source: AC Power - Features: Steam Function