I bought this a few years ago and used it on an overseas trip last year. I've kept it at home since then. The shoulder strap can be adjusted with snap buttons. The bag has a gusset at the bottom, so it can surprisingly hold a lot of stuff. I used it as a crossbody bag and it was very useful. It looks clean to me, so I've listed it as "like new." Please refrain from purchasing if you are overly concerned about minor details.