RAKUNA is a shoulder blade release pillow. Authentic product (with original box and leaflet) I purchased this new from the official website and used it a few times, but it didn't suit me, so I've been storing it. Since it hasn't been used much, there are no noticeable major scratches. There may be some minor scratches, but it's in good condition. Please refrain from purchasing if you are overly concerned about minor imperfections. It will be shipped in the original box. To prevent product substitution, cancellations and returns are not accepted after purchase. We ask for your understanding and cooperation to prevent any trouble.