Here is the ultimate hospitality customer service technique, taught by the "Hospitality Demon" who has served 350,000 customers. Infinite Repeat Customer Service Techniques Learned at the Imperial Hotel - The Seven Magic Commandments to Transform a Momentary Encounter into Eternity Title: Infinite Repeat Customer Service Techniques Learned at the Imperial Hotel - The Seven Magic Commandments to Transform a Momentary Encounter into Eternity Author: Eriko Fukumoto, Shuri Fukumoto Price: Regular price: 1430 yen Stored in a dark place after reading. In a beautiful condition with no folds or damage.