Used about 5 times, and there are no noticeable scratches. However, there are some tears in the box and the instruction manual. All accessories are included. (Reference) Retail price: ¥39,600 - Brand: Panasonic - Contents: Main unit, power cord, water tank, mist tank x2, accessories (cleaning needle, dropper), instruction manual - Function: Facial steamer When shipping, everything will be placed in the box and then put in a cardboard box. Please note that used cardboard boxes may be used. Thank you for your understanding.