I purchased this new from Japanet for my mother, but she decided she preferred a kerosene fan heater. It was used for one season and then stored. The main unit has no noticeable scratches and works without any problems. The box and all accessories are included. Please consider purchasing. [Name] Dyson dyson Pure Hot + Cool Fan Heater with Air Purifier HP00 ISN Pure Hot + Cool All accessories are included.