Genuine, brand new, unopened product. This item was displayed in a store and is not a used item purchased from Mercari or a second-hand shop. There are some scratches on the surface of the box. There is no sun damage. Please refrain from purchasing if you are particular about the condition of the box or are overly concerned about its condition. No smoking, no pets. The item will be shipped in a cardboard box with cushioning material to prevent damage during transit. Since this is a new, unopened item, we cannot handle initial defects. Please contact the manufacturer for assistance.