Used 2 or 3 times. The bag itself has no noticeable scratches, but the bag it came in is dirty. Please check the photos. There may be some overlooked stains or imperfections. Please understand this before purchasing. The item will be packaged in a simple manner: placed in a waterproof plastic bag and then put into an envelope or other bag. ⚠️Please understand that this item has been stored at home for a long time, and no returns or refunds will be accepted. #bag #shoulder bag #coach #COACH