"Sir/Madam! That reasoning won't fly!" Hide Yoshino Price: ¥686 This book reveals the know-how of "excuse masters" to silence complainers. Risk management to protect companies and employees from malicious complainers! There is no noticeable damage, but please consider this item as a used item, and understand that it has been stored at home and inspected by a non-professional. There are no smokers or pets in the house. Free shipping and anonymous delivery. #HideYoshino #Hide_Yoshino #book #society/social_welfare #complaint_handling #customer_harassment #complainers