Thank you for viewing! This product is an authentic item purchased from POPMART! Returns are not accepted to prevent switching out items! We do not accept returns, exchanges, or cancellations for any reason! Please understand! [LABU Energy Unopened, Authentic Japanese Version, 1 piece] Brand new, unopened item. While we handle items with care, there may be initial scratches, marks, or dents. If you have any questions, please comment before purchasing!