I repeatedly contacted the company through their website, stating "I have canceled my subscription, please do not send the product," because I couldn't remember my address or password to complete the cancellation process. Despite this, they still sent the product. They sent the product and charged me, claiming that I hadn't completed the cancellation process by phone. The phone support was also unhelpful, which was very unpleasant. I regret having purchased this. I won't be using it, so I'll give it to someone who wants it.