Thank you for viewing. Chikawa Fluffy Mini Caramel Pouch / Kurimanju The fabric is fluffy and very cute. We inspect the items, but if there are any issues, we are unable to assist. Please contact the manufacturer directly. When shipping, we will remove the cushioning paper from inside the pouch for packaging. We will ship in a thick zip-lock bag or with bubble wrap. *Standard mail does not offer compensation. In the event of a postal accident, we will file a search request, but if the item is not found, we ask that you accept the situation regardless of the outcome. If you prefer tracking and compensation, we can change the shipping to Mercari delivery for an additional fee, so please let us know.