A practical book for learning the basics of customer service. "The Basics of Customer Service" You Can Use for Life Nanae Mikami (Former Flight Attendant & Human Resources Trainer) Used book. There are scratches and scuffs on the cover, corners, and pages, but there are no problems with reading. This is a book where you can learn the basics of customer service. Only those who understand that this is a used item, please. *Please check the condition in the photos.