The package has been opened, but the contents are unused. This is a set of two boxes of Milbon's SmaCare Treatment. Messages can be answered 365 days a year. Shipping is on weekdays from 9 am to 4 pm. Please ask any questions before requesting a price reduction. I will ignore standard price reduction requests. Please suggest your desired price instead of asking for a discount. In the unlikely event that there is a defect with the product upon arrival, please notify me via the transaction page message before giving a rating. Let's discuss any issues first. One-sided negative ratings hinder resolution, so please refrain from doing so. Thank you for your understanding. (0109)