Thank you for viewing. The watch is new and unopened, but the case has had a heart detached, which has been glued back on. Please consider the case as a bonus. It does not come with a string. Please refrain from purchasing if you are concerned, as this item has been stored at home and is a gashapon product. If you are worried about initial defects, please purchase directly from a store. If you have any questions, please feel free to comment. I also have other Precure items for sale. #gudetamaPrecure