This is a limited edition 2,500-piece plush bear released from Conrad Osaka. It is a new, unopened item, but it has been handled by someone. Please refrain from purchasing if you are concerned. No exchanges or returns are accepted after purchase. A receipt is included, so in the unlikely event of a defective product, please contact the hotel directly. We are unable to assist with this. EXPO2025 Osaka-Kansai Expo Conrad Bear