"English Conversation for Customer Service: 585 Basic Phrases to Satisfy Foreign Customers" Price: ¥1500 + tax Nova, 5th edition, 2002 174 pages, 210 x 150mm Consists of 4 chapters: Basic Customer Service Expressions, English Conversation for Customer Service in Department Stores and Specialty Stores, English Conversation for Customer Service in Hotels, and English Conversation for Customer Service in Restaurants. CD is unopened. The cover and back cover have scratches, creases, and stains. The first page has stains, and the edges have slight stains, but the inside is very clean. "Easy English Letter Writing Examples" Supervised by Yoji Tanabe Price: ¥1300 + tax Ikeda Publishing, 1999 201 pages, 210 x 150mm Consists of 10 chapters: Basic Knowledge, Greetings, Self-Introduction, Daily Life, School Life, Hobbies, Annual Events, Traditional Culture/Sports, Cities/Famous Places, Celebrations/Get Well Wishes/Condolences, and Others. It also includes a list of U.S. state names and Japanese proverbs, etc., with a lot of content. The cover has scratches, creases, folds, and stains. The spine has creases. The back cover has scratches, creases, and stains. The first page (photo 15) has folds and stains, and the top edge and photo 16 have stains, but the inside is clean. #Nova #Books #Language/English"