While there are no noticeable scratches or stains, when Bluetooth is activated, it's stuck searching for a connection. It's in a loop of "creating database," and the buttons don't respond. This repeats until the battery runs out. Resetting doesn't change anything. After recharging, it returns to the normal screen and can play music. I'm selling this as a junk item. - Model Name: NW-S315 - Storage Capacity: 16GB - Brand: Sony - Design Features: Walkman design Thank you for looking. Model Name: NW-S315K Network Function: Bluetooth