A business book that teaches customer service methods from a long-established department store. Learn the depth of customer service from the long-established "Matsuzakaya" department store, specializing in kimono. - Title: Customer Service Methods of a Long-Established Department Store - Author: Tomoki Sueta - ISBN: 978-4-88353-197-7 - Price: 2200 yen - Language: Japanese - Features: Includes a bookmark Thank you for viewing. There are no scratches or stains, and the condition is good. Please understand that this is a used item before purchasing. I will also send it with a paper cover from Sanseido. Thank you very much!