I purchased this at a department store in April 2025, but it didn't suit me, so I'm selling it. I've only used it 2-3 times. It has been stored at home since then. It's a basic Lofty pipe pillow. I believe the pillow height was set to the lowest setting. I decided on this after discussing it with the salesperson, but the product information is vague, so please ask if you have any questions.