This is a new item, but it has been opened for trading. We cannot address initial scratches or imperfections. There are scratches and other imperfections overall from the beginning. Everything in the photos is included. Shipping is planned via Yu-Packet Post Mini. We pack carefully, so please rest assured. We will reinforce both sides with thick paper, use bubble wrap for water protection, and pack accordingly. *We have a rabbit. We take the utmost care to prevent pet hair from getting in, but please refrain from purchasing if you have allergies or are sensitive to this. No price reduction. Instant purchase is OK. No individual sales.