I believe the item is in good condition as it was used with care. There is little wear on the soles. Please refrain from making claims as this is a used item. I am also listing new UGG sheepskin boots, so please take a look if you'd like. It may take some days to ship the item. Thank you for your understanding. Thank you. Black leather mouton boots, comfortable to wear. - Brand: UGG - Color: Black - Material: Leather - Style: Mouton Boots - Design: Short Boots Thank you for viewing.