It has been used, but it works without any problems. Everything is as shown in the photos. Please understand that this is a used item stored at home. In addition, there are no smokers or pets. [Product Specifications] Brand Name: Hart Model Name: Diva / Innocence Diva Size: 24-24.5cm Comes with a storage bag [Shipping Method] - To provide the lowest possible price, we will use recycled packaging materials. - We will ship via either Rakuraku Mercari Bin or Yu-Yu Mercari Bin, both of which offer anonymous shipping.